Technology Support Specialist

Technology Support Specialist


Job Summary:

The Technology Support Specialist will be involved in all aspects of technology support: hardware/software researching, sourcing, set-up, administration, installation, troubleshooting, upgrades, and maintenance. This position will work closely with our 3rd party hosting vendor.


  • Troubleshoot, diagnose and resolve end user technology issues.
  • Configure, test, and troubleshoot network connectivity with 3rd party vendor.
  • Manage user accounts in multiple software packages.
  • Manage Active Directory, group policies and security policies.
  • Identify trends and proactively implement resolutions to common issues.
  • Install and manage peripheral support devices.
  • Install, configure, maintain, and upgrade hardware and software.
  • Manage hardware and software inventory, including licenses.
  • Troubleshoot issues and coordinate with 3rd party vendors as needed.
  • Research, source, recommend and procure hardware & software.
  • Achieves objectives by gathering pertinent data; identifying and evaluation options; recommending a course of action and following through to completion.
  • After hours support as needed.
  • Other duties as requested.


Associates degree in Information Technology with 5 years of experience or equivalent combination of education and/or experience.

  • Excellent problem solving, prioritizing and customer service skills.
  • Excellent verbal and written communications skills and experience communicating with all levels of an organization; including outside vendors and partners.
  • Able to work independently to troubleshoot & resolve issues.
  • Excellent organizational skills, the ability to function in a multi-task environment and be willing to accept responsibility and work cooperatively with others.
  • Experience providing help desk support, including but not limited to, supporting, troubleshooting and resolving hardware and software issues.
  • Demonstrated ability to translate technical information to non-technical staff.
  • Experience with SQL Server

This is a full-time position with a tentative start date in February, 2020

Cambia Hills East Bethel

Staff is hired based on qualifications and aptitude for a particular position. In considering an applicant, attention is given to education, experience, and specific needs of the agency.

Employment requirements may include:

  • Tuberculosis skin test
  • Criminal background check, including fingerprinting
  • Department of Motor Vehicle history checks
  • Completed applications will be maintained in our active files for one year from the date of application. You may submit a new application for an open position at any time.


A comprehensive benefit package is available to staff working a minimum of 30 hours per week.

Benefits include:

  • Medical and dental insurance
  • Retirement plan, with company match
  • Paid vacation and holidays
  • Paid sick leave
  • Personal emergency leave
  • Employee Assistance Program
  • Flexible Benefit Plan
  • Family-friendly policies and supportive work environment

Click here for more details about employee benefits


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